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IVRS: Interactive Voice Response System
   
 


IVRS answers a good percentage of your questions by way of an automated system and pre-recorded voice messages. The system has the capability to respond to the most frequently asked questions and to provide the information required by you.

   
 

Information and services can be achieved through any touch-tone telephone. All such telephones become, in effect, computer terminals for retrieval of information and service requests. This capability greatly enhances any company's position, particularly with the advances in hand-phones and the inevitable growth of wireless communications for the general consumer.

   
 

The Netsity Voice System provides the following functions to you via a telephone

   
 

Automated access to information

 

Automated services

 

24 hour operations

 

Consistent quality voice responses

     
 

Functionality

 

Customer calls on a telephone number, the Voice System answers the call, greets the customer and prompts for instructions via spoken menu. In response to the caller's commands, database information may be retrieved or service requests executed. Responses to the caller are via pre-recorded digitized voice. At any point of time, the caller may opt to transfer to an operator, request for hard copy of information or confirmation of service via fax. Outgoing calls can also be initiated by the system complete with the capability to detect and retry busy or answered calls.

   
 

Impact on Business

 

Netsity Voice System will help you to:

     
 

Increase customer service levels

 

Extend customer service hours

 

Improve information dissemination

 

Increase employee productivity

 

Secure voice conveyed transactions

 

Reduce operations cost

     
 

Industries Benefited

 

The Voice System has proved to be beneficial in the following industries:

     
 

Financial institution

 

Government

 

Transportation

 

Civil

 

Defense

 

Stock Markets

 

Insurance

 

Courier companies and many others

     
Services


OSD - Offshore Software Development

Bespoke/Custom Software Application Development

e-Business Solutions

Product Realization and Upgrade

IVRS: Interactive Voice Response System

Enterprise Solutions

Software Testing

Software Re-engineering

On-site Consulting

Maintenance and Support

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

Offshore Software Development | Bespoke/Custom Software Development | e-Business Solutions | Product Realization and Upgrade | IVRS | Enterprise Solutions |Software Re-engineering | On-site Consulting | Maintenance and Support

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